Shipping policy
Sunrise Backcountry Resale – Shipping Policy
At Sunrise Backcountry Resale, we understand that you're excited to receive your order. We take pride in shipping your purchase quickly, securely, and with care.
Processing Time
Orders are typically processed and shipped within 1–2 business days after payment has been received.
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Carriers
We primarily ship through trusted carriers including:
- USPS
- UPS
- FedEx
The shipping carrier is selected based on the size, weight, destination, and best available service for your order.
Shipping Rates
Shipping costs are calculated at checkout based on your order's size, weight, destination, and selected shipping method.
Any available free shipping promotions will be clearly indicated on eligible products or during checkout.
Order Tracking
Once your order has shipped, you'll receive a confirmation email with tracking information so you can follow your package from our shop to your door.
Delivery Times
Delivery times vary depending on the shipping carrier and destination. While we work hard to ship every order promptly, Sunrise Backcountry Resale cannot guarantee delivery dates once a package has been accepted by the carrier.
Shipping Address Accuracy
Please verify that your shipping address is correct before completing your order.
Sunrise Backcountry Resale is not responsible for delays, additional shipping charges, or lost packages resulting from incorrect or incomplete shipping addresses provided during checkout.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us as soon as possible at sunrisebackcountryresale@gmail.com.
We'll gladly assist you in working with the shipping carrier to resolve the issue.
International Shipping
At this time, Sunrise Backcountry Resale ships only within the United States.
We may expand international shipping in the future.
Questions?
If you have any questions about shipping, your order, or delivery options, we're happy to help.
Please contact us at:
sunrisebackcountryresale@gmail.com
Thank you for supporting Sunrise Backcountry Resale. We appreciate your business and look forward to getting your order on its next adventure.